Royal Mail Post using First Class service where possible for orders received before 4.30 pm. (Although some items are stocked off-site and specifically marked as 3-4 day delivery.) (Higher value orders are sent via Tracked service)
	Overseas delivery available (calculated at checkout)
	Click and Collect option (from our warehouse)

If you have other needs or live outside of the UK, please specify the correct delivery charge when ordering goods, e.g. if you live in Ireland you should select the 'European' postage option.

All 'In Stock' orders that are received before 4.30 pm GMT, will be despatched the same day. (Apart from some items specifically marked 3-4 day delivery). [Usually we keep packing as late as we can, some orders taken up to 5pm may be despatched same day]

Any orders received after this time, or during the weekend will normally be despatched the following working day (including 'paid for' Next Day delivery).

Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.

Click and Collect

Tyres can be ordered as normal at checkout, please select the 'Click and Collect' option when ordering. Tyres can be picked up immediately after ordering, we will have the tyres ready and waiting. Subject to our normal opening times, other times by arrangement only. nextday.bike, Unit 1 Cleeve Mill Business Park, Cleeve Mill Lane, Newent, Glos. GL18 1ES (follow the signs for Direct Autos)

What's in a name ?

Please note we do our best to despatch on the same day as your order is taken. If this isn't the case we will contact you even though this is very rare. You will receive a confirmation that your order has been despatched. However if you select the free first class post option and your order doesn't arrive the next day (most do), please don't ring us, try the Post Office! Many of our orders arrive next day but we cannot guarantee this and would ask you to be patient if you have chosen not to select a guaranteed service. (More information on Royal Mail First Class service available at www.royalmail.com). If your delivery is important and you need the tyre next day, or for an upcoming event you are at liberty to select one of the paid for guaranteed services at checkout.

STOCK

Anything marked as 'in stock' is actually in stock (apart from some items specifically marked 3-4 day delivery) and will normally be despatched on the same day (if ordered before 4.30 pm). [Usually we keep packing as late as we can, some orders taken up to 5pm may be despatched same day]

VAT

All our prices include VAT (Value Added Tax) at the prevailing UK rate, 20%.

We must include VAT for all items delivered to a UK or EU (European Union) address.

Our system calculates the correct price during the checkout process and all prices displayed on this site include VAT.

Terms & Conditions

In Stock
All items in stock on this site are actually in stock and held at our warehouse for immediate same day despatch if ordered before 4.30 pm. (Although some items are stocked off-site and specifically marked as 3-4 day delivery.)
When goods are ordered on our web site, our stock updating system automatically adjusts stock levels so you can never order items that we don't have in stock.

Your Rights
nextday.bike is a UK based company and complies with UK consumer law. This means that shopping with us is safe. You won't get ripped off, you’ll get your tyres and we’ll sort out any problems you have.
Our Terms and Conditions do not affect your statutory rights.
You have the right to cancel an order and return any goods that may already have been despatched, (see Returns for Refund) up to 7 days from receipt. Our returns policy allows 14 days.


Returns
Apologies, but owing to the large number of irrelevant refund claims we have had to impose a returns authorisation system.

Please visit nextday.bike/returns to make any return or refund before returning an item, thanks.

Please do not return any items without an authorisation as it will be returned to you.


Credit Card Security
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.
All sensitive information including credit card numbers is handled by a third party payment system, Paypal. This means we will not store (and do not even have access to) any of your credit card information. We obviously need your name/address telephone number etc.
We use secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us so you can order with confidence!

Privacy Policy
We are committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, credit card billing address, delivery address, credit or debit card number and associated details.
This allows us to process and fulfil your orders and to notify you about your order status.
We will also require a telephone number in case we need to contact you and for international orders this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about our own products and services. We will not pass any of your details on to third parties for profit or otherwise. Please Note - We do not store any of your details anywhere on our servers. All sensitive information is handled by paypal.

Product Availability
We update the availability of the entire stock list on a daily basis.
Items that are 'Out Of Stock' will be displayed as such. In the rare event of a problem with availability of a product marked 'In Stock', we will contact you.
You may then wish to cancel the order or wait until the item becomes available.

Out of Stock Orders
Occasionally items on our site will become 'Out Of Stock', and these items are marked as such in the site.

Accuracy of information
We research our products using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products.
Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused).

Site Usage
nextday.bike disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.